FAQ's
Frequently Asked Questions
- Serratelli Hat Company does not sell directly to the end consumer. We are a wholesale company, and we only sell to authorized retailers. We can help you find a retailer near you, here . All our retailers have the capacity to special order hats if they don’t have the item you are looking for in stock.
- Serratelli Hat Company has a warranty for defective products that is handled through our retailers. Please contact the retailer you originally purchased your item through as soon as possible. It is up to each retailer to examine the item and discuss your options for returns or exchanges. Please have your receipt with you when you try to make a return or exchange as most retailers will require proof of purchase.
- A Serratelli hat can last you a lifetime if properly cared for.
- Store your hat upside down on its crown on a clean surface or in hat box to keep the brim from becoming misshaped.
- To remove dust and loose dirt get a soft hat brush or hat sponge and start on the crown on the top front and pull through the crease, then going around the circumference of the crown start at the front and work your way around to the back moving the brush counter-clockwise, then move to the top side of the brim and go counter-clockwise with the brush, and move to the bottom side of the brim and go clockwise with the brush.
- Avoid direct heat from stoves, radiators, lamps, hair dryers, enclosed cars in the direct sunlight with the combination of perspiration can misshape your hat.
- If your hat gets wet, shake off the excess water, and turn down the leather sweatband to allow the hat to dry naturally. While the hat is wet, don’t place it near any heat source. Heat can cause shrinkage and damage to the hat.
- We are taking on new accounts that meet our new account order requirements. If you would like to move forward to find out more information. Apply Here.
- Serratelli Hat Company is a wholesale company, and we don’t send catalogs out to the end consumer. To look at our current styles, please visit our product page, here . Click here to view our store locator to find a store near you.
- No, we do not. There are many of our retailers that can help you with getting your hat refurbished or shaped. Click here to go to our store locator page to find a store near you.
- To figure out what size you wear. You will need to find a cloth measuring tape. Measure the circumference of your head at the place where you would wear a hat. Take the measurement in inches and refer to the chart below. If you are in between two sizes, choose the bigger size.
Can I buy a hat directly from Serratelli Hat Company?
Serratelli Hat Company is a wholesale company that sells only to authorized retailers. We do not sell hats to individuals. We can help you find a retailer near you by using our Store Locator. If the Serratelli hat you want to buy is not in stock at your local store, the retailer can special order it
How do I clean and care for my Serratelli hat?
A Serratelli hat can last you a lifetime if properly cared for. Here’s some guidelines for caring for your hat.
*Store your hat upside down on its crown on a clean surface or in a hat box to keep the brim from warping.
*To remove dust and loose dirt, use a soft hat brush or hat sponge:
1. Start on the crown on the top front and pull the brush or sponge through the crease
2. Next, go around the circumference of the crown starting at the front and work your way around to the back moving the brush or sponge counter-clockwise.
3. Move to the top side of the brim and go counter-clockwise with the brush or sponge.
4. Finally, move to the bottom side of the brim and go clockwise with the brush or sponge.
*Avoid heat from stoves, radiators, lamps, hair dryers or enclosed cars. Direct sunlight combined with perspiration can misshape your hat.
*If your hat gets wet, shake off the excess water, and turn down the leather sweatband to allow the hat to dry naturally. While the hat is wet, don’t place it near a heat source because heat can cause shrinkage and damage to your hat.
A Serratelli hat can last you a lifetime if properly cared for. Here’s some guidelines for caring for your hat.
*Store your hat upside down on its crown on a clean surface or in a hat box to keep the brim from warping.
*To remove dust and loose dirt, use a soft hat brush or hat sponge:
2. Next, go around the circumference of the crown starting at the front and work your way around to the back moving the brush or sponge counter-clockwise.
3. Move to the top side of the brim and go counter-clockwise with the brush or sponge.
4. Finally, move to the bottom side of the brim and go clockwise with the brush or sponge.
*Avoid heat from stoves, radiators, lamps, hair dryers or enclosed cars. Direct sunlight combined with perspiration can misshape your hat.
*If your hat gets wet, shake off the excess water, and turn down the leather sweatband to allow the hat to dry naturally. While the hat is wet, don’t place it near a heat source because heat can cause shrinkage and damage to your hat.
How can I measure my head for a hat?
Wrap measuring tape or a piece of string around your head about 1/8” above your ears across the mid-forehead. Make sure the fit is snug but not too tight or your hat will be uncomfortable to wear. Serratelli Hat Company makes hats from size 6¾ to 7¾ . Use the chart below to convert your head size to a hat size.
Can I send my old hat to Serratelli Hat Company to be cleaned, refurbished or reshaped?
Our business is devoted to manufacturing new hats. We do not accept hats returned to our factory for cleaning, refurbishing or shaping. Many of our authorized retailers provide these services so we recommend you bring your hat to a local store for assistance. You can find authorized retailers on our Find a Store page.
What should I do if I have an issue with my Serratelli hat?
Serratelli Hat Company works with our retailers to make sure customers are satisfied with the quality and workmanship of our hats. If you have any problem with your Serratelli hat, contact the authorized retailer where you purchased your hat as soon as possible. Retailers require proof of purchase before accepting a hat for return or exchange so don’t forget to bring your receipt.
Can I get a Serratelli Hat Company catalog?
Serratelli Hat Company is a wholesaler so we don’t send catalogs to consumers. To view our most popular styles, please visit Our Products page or use our Store Locator to find a retailer near you.
Can I become a Serratelli Hat Company retailer?
We’re happy to add your business to our list of authorized retailers if you meet our minimum order and credit requirements.